Crystalink – Frequently asked questions

1. Who are Crystalink Jewellery?

Crystalink Jewellery is an established family jeweller founded in 1972, based in Birmingham’s historic Jewellery Quarter. We specialise in diamond and gemstone jewellery, engagement rings, wedding rings and bespoke jewellery designs. Our experienced team helps customers find or create jewellery that suits their individual style, preferences and budget.

2. Where is Crystalink Jewellery located?

Crystalink Jewellery is located at 35 Hall Street, Hockley, Birmingham, B18 6BS, in the historic Birmingham Jewellery Quarter. Customers can contact us on 0121 233 2547 or email sales@crystalink.co.uk before visiting.

3. What makes Crystalink different from other jewellers?

Crystalink combines more than 50 years of family jewellery-making heritage with specialist knowledge of diamonds, gemstones and bespoke design. Based in Birmingham’s Jewellery Quarter, we offer personalised guidance to help customers choose jewellery that reflects their individual style and budget.

4. Can I visit your Birmingham showroom?

Yes. Crystalink’s showroom is located at 35 Hall Street, Hockley, Birmingham, B18 6BS. Customers can visit to explore our jewellery collections and discuss engagement rings, wedding rings and bespoke designs with our team.

5. Can I book an appointment or virtual consultation?

Yes. Crystalink offers appointments and virtual consultations, allowing customers to discuss their jewellery requirements with our team. Whether they’re looking for an engagement ring, a bespoke design or advice about diamonds, we can help them explore the available options.

6. Do you make bespoke engagement rings?

Yes. Crystalink offers a bespoke jewellery design service for customers who want an engagement ring tailored to their preferences. Customers can discuss their ideas, preferred diamond or gemstone, precious metal, setting and budget with our team.

Further information is available on our bespoke jewellery page: https://crystalink.co.uk/custom-jewellery/

7. How does the bespoke jewellery design process work?

The process starts with a conversation about the customer’s ideas, preferred style and budget. We then discuss suitable diamonds or gemstones, precious metals, settings and design options. Once the design and requirements have been agreed, we explain the next steps, costs and expected production timeframe.

8. How much does a bespoke engagement ring cost?

The cost depends on the design, precious metal, diamond or gemstone, stone quality and complexity of the setting. We encourage customers to discuss their budget at the beginning of the process so we can explore suitable options and provide a personalised quotation.

9. How long does it take to make a bespoke engagement ring?

The timeframe depends on the complexity of the design, the materials required and the work involved. We discuss the expected production time with customers when they enquire. Customers with a specific proposal date or special occasion should let us know their deadline.

10. Do you sell natural and lab-grown diamonds?

Yes. Crystalink offers both natural, mined diamonds and lab-grown diamonds, giving customers a choice to suit their preferences and budget. Our collection includes diamond engagement rings and other diamond jewellery in a variety of styles and settings.

Customers can explore our online shop at https://crystalink.co.uk/shop/

11. What is the difference between natural and lab-grown diamonds?

Natural diamonds form deep within the Earth over billions of years, whereas lab-grown diamonds are created in controlled laboratory environments using advanced technology.

Both are real diamonds with essentially the same chemical, physical and optical properties. Their principal difference is their origin. Lab-grown diamonds generally cost less than comparable natural diamonds, although prices depend on their individual characteristics and market conditions.

12. Are your diamonds certified?

Crystalink offers certified diamond jewellery, with certification depending on the individual diamond. Diamond grading reports provide information about characteristics such as carat weight, colour, clarity and cut.

Customers should contact us to confirm whether a particular diamond comes with a grading report and which laboratory issued it.

13. How do I choose the best diamond for my budget?

The Four Cs—cut, colour, clarity and carat weight—are important factors when choosing a diamond. These characteristics influence its appearance and value.

Our team can help customers compare natural and lab-grown diamonds, explore different shapes and settings, and understand how their choices affect the price. Our aim is to help customers find a diamond they love within their budget.

14. Which is better: platinum, white gold or yellow gold?

There is no single best choice for everyone. Platinum, white gold and yellow gold have different appearances, properties, maintenance requirements and prices.

The right option depends on personal style, budget and how the jewellery will be worn. Our team can explain the differences and help customers compare the available options.

15. Can Crystalink make matching engagement and wedding rings?

Crystalink offers engagement rings and wedding rings in a variety of styles, precious metals and designs. We can help customers explore wedding rings that complement their engagement rings, considering matching metals, coordinating designs and suitable shapes.

Customers with unusual engagement ring settings can contact us to discuss suitable options.

Our wedding ring collection is available at: https://crystalink.co.uk/product-category/wedding-rings/

16. Can I buy jewellery directly from the Crystalink website?

Yes. Customers can browse and purchase jewellery directly through our website. Our online shop includes engagement rings, diamond rings, wedding rings, earrings, necklaces, bracelets and other jewellery.

Customers who need help choosing a product or would like to discuss a bespoke design can contact our team for advice.

Delivery times depend on the product and whether it is ready to dispatch or made to order. Bespoke jewellery may require additional production time.

Customers should contact us if they need an item by a particular date so we can confirm the expected dispatch and delivery arrangements.

20. Can I get help choosing jewellery if I don’t know much about diamonds?

Absolutely. Crystalink provides personalised advice to help customers understand diamonds, gemstones, precious metals and jewellery designs. Customers don’t need to be experts before visiting us. Our team can explain the options in straightforward language and help them make an informed decision.

21. Can I get help with ring sizing?

Yes. Customers can contact Crystalink for advice about ring sizing and the available options before placing an order. We recommend checking the correct size before purchasing, particularly for bespoke or personalised rings.