I cannot rate the professionalism, customer care, craftsmanship, service, and overall experience of Crystalink highly enough. I do not frequently wear jewellery and had a hard time trying to find an engagement ring I felt comfortable with or store where I wasn’t being ‘hard sold’ too. However, upon entering Crystalink and speaking to Debbie, she created such a warm and welcoming environment where I wasn’t rushed, I was able to discuss my wants and concerns and she was able to guide me through their beautiful range of jewellery that would suit me as an individual, and of course I found the most amazing ring, not once did I feel pressured which I found all too often at other establishments. I had such a good experience, myself and fiancée came back to purchase our wedding rings.
Each time we visit the store we are always met so warmly, and walk away with a beautiful personalised piece thanks to Chris’s fantastic craftsmanship. We cannot thank them enough for assisting us. I highly recommend!

Wouldn’t go anywhere else! My family have used this jewellers for over 30 years. Me and my partner got engaged in Jan and decided to travel from Worcester to pick a ring at Crystalink. I’m so glad we did, it is now March and I still can’t stop looking at how sparkly it is. We opted for the higher Clarity and clearest colour. It shines so much that it reflects onto walls and ceilings when sat near a window or in a room with spotlights.

I can’t thank Chris and Debbie enough for their expertise in helping me pick something so special. We will be back for the wedding rings that’s for sure! Xxx

Lovely people making top quality jewellery, with a real personal touch in their service. Patiently guided me through the process of designing an engagement ring within budget, and then crafted it beautifully within the punchy timeframe required. My fiance still hasn’t stopped staring at it two weeks later! And we have been promised excellent aftersales care. Thanks very much Chris.

Lovely family-owned manufacturing jewellers in the heart of Birmingham’s Jewellery Quarter.

Lovely staff, very helpful. Found the perfect engagement ring, they picked a stunning emerald for it and custom made it within two weeks. Stunning quality and my fiancé loves it!

I can highly recommend Crystalink to anyone thinking about purchasing an engagement ring during lockdown virtually. It all started with an email to Chris explaining roughly what I was looking for in an engagement ring, Chris shared some details and set up a virtual appointment using Zoom.

It was fantastic to have a 1-2-1 (45 minute) session where Chris took me through all there was to know and understand about diamonds and engagement rings. He explained the 4 C’s and what these meant, explaining how they translate to the naked eye and impact on the cost/ value of the ring.

Chris had selected 3 rings based on the detail in my email and they were all suburb choices. It was an easy decision to make as Chris had got it completely right in the very first ring he showed me, understanding exactly what I was looking for he selected the most beautiful ring that was better than I could have imagined.

Chris was very reassuring about the process, clear in the next steps and gave me time to make a decision that was best for me. I decided to purchase the ring, payment was taken over the phone, the item (including ring, box, bag, valuation certificate, insurance details, guarantee) was all boxed up and securely packaged in non-branding packaging and sent via Royal Mail, recorded special delivery with insurance.

It was sent as promised and arrive the very next day, exactly as expected and explain by Chris. It was perfect and a seamless transaction. I can’t wait to bring my Fiancé to meet Chris and his wife when lockdown restrictions lift, especially as Chris provides a lifetime cleaning service.

The lockdown proposal (Saturday 6th Feb 2021) was a huge success, she said yes! The most important part was supported greatly by this fantastic business and I’m very thankful for all their help!

We bought both my engagement ring and then our wedding bands from Crystalink – each visit is always a pleasure with Chris and Debbie. Nothing is ever too much trouble. They’re so knowledgable and experienced, which helped us to choose rings that were right for us, without any pressure or up selling. Thank you so much for your help! We couldn’t be happier ❤️

Thanks to Chris and all the team at Crystalink! Brilliant family-run business. Amazing service and craftsmanship from start to finish. Highly recommended.

Had a fantastic experience dealing with Chris at Crystalink. Visited the shop and within 4 weeks had a custom made design that my girlfriend absolutely loves and made her so happy.

Chris provided guidance on ring size, size and quality of diamond helping to find suitable options within your budget.

Would definitely recommend.